Account Coordinator Job Description

About Boxzooka

Boxzooka is a cutting edge, technology driven, retail ecommerce solutions provider specializing in international sales technology and order fulfillment headquartered in Secaucus, NJ with a new facility located in Harrisburg, PA.

Become part of fast-growing team who works hard and plays even harder. The position excitingly offers internal advancement opportunities!

Account Coordinator, Job Description Summary:

The Account Coordinator is responsible for ensuring that Boxzooka maintains all of its commitments to our ecommerce clients and operates in a manner consistent with being recognized as a premier fulfillment provider.

Account Coordinators are the front line of our Client Care team. He or she is to provide superior customer service internally and externally. Account Coordinators help nurture our customer relationships by using effective and prompt communication and follow-up on all pending matters. The Account Coordinator group reports directly to the Director of Client Experience and, as integral part of the Account Management Team, is an action oriented, cross-functional position. He/she is the conduit of information, data, analytics and insight between our brands' and our operations that support them.

This candidate will facilitate the mutual respect and effective communication vital to this process, while maximizing Boxzooka's revenues and ensuring that the highest quality service standards are met. A key responsibility will be to proactively monitor and manage client activities related to order processing and inventory control including the development of forecasts and operational requirements.

Essential Duties and Responsibilities:

Develop strong relationships with assigned Clients
Review Weekly Forecasts with Clients and communicate action plans to Operations team to ensure all deadlines are met
Utilize the global customer service software to resolve service tickets, communicate with customers and collaborate with Operational partners on client's fulfillment services requests
Arrange Special Projects and manage timelines and costs along with operations
Manage Inbound and Inventory issues through stock checks, cycle counts, quality audits and supply management
Assist with Outbound Order special requests such as cancellations, ship method updates, address corrections
Address problem orders with missing inventory, on hold orders, and aged orders
Facilitate transportation requests, track and trace shipments per customer requests with various carriers (USPS, UPS, DHL, FedEx, RR Donnelley, etc.).
Complete ad hoc client service request directed by Account Management or Facility Manager

Requirements:

E-commerce, distribution and/or strong project management experience is a plus.
Account management experience in a service-oriented company.
Must possess strong written and verbal communication skills.
Excellent problem-solving capabilities.
Proficient with all MS Office applications - especially MS Excel and PowerPoint.
Self-driven and able to perform tasks well with little direction.

To shine in this role, the ideal candidate will possess:

Key traits, such as; Initiative, Resourcefulness, Decisiveness, Drive, Adaptability, and Motivational Leadership.
An understanding of the client management role and required responsiveness to client needs.
Strong influence skills and ability to manage and coordinate business projects with the clients.
The ability to work on multiple projects, manage time and meet deadlines.
Strong collaborative team working skills and ability to work in a high-pressure environment
A startup mentality and drive focused on being proactive, not reactive.

Job Type: Full-time

Application Questions

You have requested that Indeed ask candidates the following questions:

How many years of Account Management experience do you have?
How many years of Customer Service experience do you have?
How many years of Fashion or Retail Product experience do you have?
How many years of Fulfillment Center experience do you have?
What is the highest level of education you have completed?
Do you speak Spanish?

Job Type: Full-time

Search Jobs

Sign Up For Job Alerts!